Knowledge Base

Xero Connectivity

Q: How do I connect a new Xero demo company?
A: To connect a new demo company, do the following:

• Reset your Xero demo company from within Xero.
• Click on Link a new Xero Organisation under the My Account page:

• Select the new demo organisation from the list:

Click “Allow Access”.

Enter your phone number, then hit “Submit and Close”. Your new demo company will now be linked to Gojee.

Q: I keep running into an error that says “AuthenticationUnsuccessful” and I can’t save jobs or do anything!
A: Your Gojee company most likely has become disconnected from Xero. The organisation owner will need to reconnect it.

In order to fix this, follow the steps above for connecting a new Xero company. You can check the link status with the link icon next to your company’s name. It should be green if things are well, or red if the link is not correct.

Select your company from the list (if it appears) and click Allow Access:

Gojee may say “Xero company is already connected to Gojee” when this happens, but it should re-establish the connection. You will be able to tell it worked if the link icon appears green.

If this does not resolve the issue, you will need to go into your Xero file and try to disconnect Gojee from it to sync up the state between the two.

From the organisation’s file in Xero, you can go to the Connected Apps page and see if Gojee is still connected. Once you’re there, click “Disconnect” and then try the “Connect a new Xero organisation” step again.

This should allow Xero to note that it’s not already connected and you’ll be able to select it. Please note that the reconnection step will need to be done by the original account that connected Xero to Gojee, as this account is the organisation owner. If you need to change this because you do not have access to the original account, please contact Gojee.

Xero Sync and Data Transfer

Q: How do we handle GST in Gojee vs. Xero?
A: Gojee requires ex-GST unit prices. Unlike Xero, there’s no inclusive/exclusive GST toggle. When suppliers provide GST-inclusive prices, users must manually calculate the ex-GST amount.

Q: Are Xero and Gojee inventories the same?
A: No — completely separate systems. Items must be managed in both.

Q: How I can export our current Gojee inventory items back to Xero?
A: Gojee’s inventory system is separate from Xero, so if you want to import items back into Xero you’ll need to export Gojee’s inventory items as a CSV and change the names of the columns. If you are using Excel, Calc, or a similar spreadsheet application this is not difficult. If your inventory items in Gojee have the same item codes as they do in Xero, you can paste the columns from the Gojee export into the example CSV from Xero.

If you have different item codes, you can use your spreadsheet application to sort the rows and then do batch fill operations on groups of cells in order to fill in the correct item codes.

Q: Is the Xero sync real-time?
A: No — there’s a nightly sync. Users can manually trigger a “sync now” action when needed.

Q: Does editing a quote in Xero push changes back to Gojee?
A: No — the sync is one-way (Gojee → Xero). Edits in Xero won’t appear in Gojee. You should always edit the BOM in Gojee and regenerate the quote from that.

Q: Do all Xero supplier bills sync into Gojee?
A: Yes — all bills sync regardless of relevance. No current way to filter by supplier or bill type.

Organisation Setup

Q: What GL accounts do we need to configure?
A: Income accounts, cost of sales, expense accounts, and optionally WIP and retention liability accounts. These must be set up in Xero first and synced to Gojee.

Q: What add-ons do we need for our business?
A: Depends on your business model. Common add-ons: Multi-currency, Variations, Progress Claims & Retentions, Advanced Payroll, Auto Bill Matching, Manufacturing. Each has separate pricing, some add-ons are free of charge.

Gojee Subscription and Payment

Q: Is the onboarding fee mandatory?
A: Training packages are available at different tiers. Training hours are valid for 12 months. Flexible/reduced packages available on request.

Q: Are there long-term contracts?
A: No — 30-day rolling subscription with no long-term lock-in.

Q: How do we handle multiple companies/organisations?
A: Each organisation is a separate Gojee instance. Add-on pricing is per organisation.